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Pets Warehouse: Products & Services

Pets Warehouse offers thousands of the most popular pet supplies for dogs, cats, fish, reptiles, birds and small pets at a lower than avaerage price.

Pets Warehouse sells:

Aquarium Supplies:

Dog supplies:

Cat supplies:

Reptile supplies:

Bird supplies:

Small animal supplies:

Pets Warehouse: Company Background

Pets Warehouse was started in 1974 and today has three brick and mortar stores in New York and an online store stocked full of all the most popular pet supplies. 

Pets Warehouse contact information:

1550 Sunrise Hwy
Copiague NY 11726
Phone: 631.842.2600
Fax: 631.842.1476


Pets Warehouse: Customer Feedback & Reviews

Customer reviews for Pets Warhouse are mixed. They received many customer compliments about their huge selection and low prices. Customers that shopped at their brick and mortar stores also complimented Pets Warehouse on their helpful and knowledgeable staff. However, Pets Warehouse also received numerous complaints about poor fish quality and poor customer service from their online store.

Some customer reviews were:

Great customer service.... all the employees are very willing to give advice and knowledge.  After going to the store for several months now, I feel very comfortable with the staff. In my mind, that's what really defines a great neighborhood pet store.  Prices are also very reasonable! 

Great customer service. Knowledgeable with a wide variety of pets. Huge selection.

I would not buy Koi from this place.  My last two purchases from them had been horrible.  two years ago, i bought 2 Koi fish from them to add to my tank and they brought cotton mouth that killed 2 of my large koi.  2 months ago, i bought another large koi and it brought ick and fluke that killed another four of my koi fishes.

The prices are low, great variety and friendly service. A+

I placed an order at on February 12, 2003 and as of May 1, 2003 I have not received the items, nor have I been refunded the amount they charged to my credit card.

Pets Warehouse: Business Credibility & Trustworthiness

Pets Warehouse is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Pets Warehouse received a "F" rating from the Better Business Bureau due to three factors:

  • 7 complaints filed against them
  • Failure to respond to 3 complaints filed against them
  • The BBB does not have sufficient background information on Pets Warehouse

Pets Warehouse was ranked #2 by Yahoo Internet Life magazine and as the third most visited site by NPD.

Pets Warehouse: Website Popularity & Google Ranking

Pets Warehouse website popularity:

  • Pets Warehouse has a worldwide Alexa traffic rating of 664,112
  • Pets Warehouse has a Google pagerank of five out of ten.
  • The Pets Warehouse site gets around 1,445 unique visitors daily.
Pets Warehouse: Social Media Presence

Pets Warehouse social media presence:

  • Pets Warehouse can be followed on Facebook; they have 153 likes on Facebook and have 15 people talking about them. Pets Warehouse updates their Facebook page almost daily .
  • Pets Warehouse can be followed on Twitter; they have 78 followers on Twitter and have posted 23 tweets. Pets Warehouse tweets every few months
  • Pets Warehouse offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Pets Warehouse offers a pet oriented forum for customers. 
Pets Warehouse: Website Security & Safety

Pets Warehouse is secured and verified. Pets Warehouse uses the latest 128-bit SSL encryption help ensure their customers' private information is safe from hackers and identity theft. Google Safe Browsing lists the Pets Warehouse site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. However, Google Safe Browsing has not visited the Pets Warehouse site in the last ninety days.

Pets Warehouse: Pricing & Packages

Pets Warehouse offers very competitive prices on all their pet supplies. In a price comparison of three products, Pets Warehouse was cheapest on two of the products and more expensive on one of the products than their leading competitor was. 


  • Pets Warehouse: $5.24
  • Leading competition; $5.99


  • Pets Warehouse: $5.07
  • Leading competition; $5.27

Petair Aquatics Rainbow Lifegard AUTOMATIC FEEDER HOPPER

  • Pets Warehouse: $71.04
  • Leading competition; $53.99
Pets Warehouse: Shipping Rates & Policies

 Pets Warehouse shipping rates and policies:

  • Pets Warehouse only ships within the USA
  • Standard ground shipping is based on the weight and dimensions of the order; however, it is a minimum of $7.99
  • The cost of having fish, coral or reptiles shipped is a minimum of $39.99
  • The cost of having aquatic plants shipped is a minimum of $13.99
  • The cost of having live rocks shipped is a $1.39 per pound.
  • Over sized and heavy orders cost a minimum of $110 for shipping.
  • Deliveries of live animals and plants must be signed for.



Pets Warehouse: Payment Methods Accepted

Pets Warehouse accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Pets Warehouse also accpets payments through Paypal; Paypal is a very secure way to pay for online purchases. Customers shopping at a Pets Warehouse brick and mortar store in person can also pay in cash.

Pets Warehouse: Returns, Refunds & Exchange Policy

Pets Warehouse return/refund policy:

  • Pets Warehouse offers a 10 day return policy.
  • All return claims due to the wrong items being sent, the items being broken or the item being defective must be made before the end of the next business after delivery.
  • Customers are asked to contact Pets Warehouse's customer service at or:631.842.0400 to make a return claim.
  • Returns made due to customer error or dissatification are subject to a 20% restocking fee.
  • All returns must be in new/unused condition and include original packaging and all paperwork it came with. 
Pets Warehouse: Product images & screenshots
Pets Warehouse Coupons
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